NEWEA Wastewater Utility Management Award

The NEWEA Wastewater Utility Management Award serves to acknowledge the outstanding performance of a wastewater division in the New England area as illustrated through the implementation of industry-best management practices. The Effective Utility Management Collaborative (www.waterEUM.org) provides a useful tool for the identification, development, and communication of best management practices applied to the water sector. The NEWEA Utility Management Committee seeks to recognize the value provided by the EUM Collaborative in the nomination and selection process for this award. Our goal is to promote the concepts and tools afforded through EUM. We believe that even the best-managed utilities will find EUM useful. Through the application process and the associated EUM Self-Assessment, utilities will receive meaningful and useful feedback on their performance, which can lead to further improvement. The award application, the completed self-assessment, and possible site visits by the selection team will serve as the basis for award of the Utility Management Award. NEWEA and the NEWEA Utility Management Committee understand that flow and loadings should not be the only criteria for this award, but how the process, people, and customers are managed is of paramount importance. Therefore, regardless of your facility's capacity, we offer you the opportunity to show to NEWEA and New England the pride and accomplishment of yourself and your staff.
  • General Information

  • Please use this space to characterize the nominated entity, providing an introduction to the general operations and the management philosophies employed.
  • Facilities Information

  • Please provide an overview of the treatment processes employed by the nominated entity. Be sure to describe both the solid and liquid processes.
  • Please provide an overview of the key collection system features.
  • EUM Self-Assessment

  • Rate Achievement:

    When completing the form below, use the following rankings when completing the Rate Achievement:

    • 1-Very High: Effective, systematic approach and implementation; consistently achieve goals
    • 2- High: Workable systems in place; mostly achieve goals
    • 3- Medium: Partial systems in place with moderate achievement
    • 4- Low: Occasionally address this when specific need arises
    • 5- Very Low: No system for addressing this.

    An interactive and MS Excel version of the assessment can be found here .

    For more information related to the Effective Utility Management framework, and more guidance on completing the EUM Self-Assessment, visit http://watereum.org/

  • Product Quality (1/10)

    Components: Complies with regulatory and reliability requirements; Consistent with customer, public health, and ecological needs.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Customer Satisfaction (2/10)

    Components: Provides reliable, responsive, and affordable services; Receives timely customer feedback; Responsive to customer needs and emergencies.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Employee and Leadership Development (3/10)

    Components: Recruits and retains competent workforce; Collaborative organization dedicated to continual learning and improvement; Employee institutional knowledge retained and improved; Opportunities for professional and leadership development; Integrated and well-coordinated senior leadership team.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Operational Optimization (4/10)

    Components: Ongoing performance improvements; Minimizes resource use and loss from day-to-day operations; Awareness and timely adoption of operational and technology improvements.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Financial Viability (5/10)

    Components: Understands full life-cycle cost of utility; Effective balance between long-term debt, asset values, operations and maintenance expenditures, and operating revenues; Predictable and adequate rates.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Infrastructure Stability (6/10)

    Components: Understands the condition of and costs associated with critical infrastructure assets; Maintains and enhances assets over the long-term at the lowest possible life-cycle cost and acceptable risk; Repair efforts are coordinated within the community to minimize disruptions.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Operational Resiliency (7/10)

    Components: Staff work together to anticipate and avoid problems; Proactively establishes tolerance levels and effectively manages risks (including legal, regulatory, financial, environmental, safety, security, and natural disaster-related).
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Community Sustainability (8/10)

    Components: Attentive to impacts on community and watershed health and welfare; Operations enhance natural environment; Efficiently use water and energy resources, promote economic vitality, and engender overall community improvement; Maintain and enhance ecological and community sustainability including pollution prevention, watershed, and source water protection.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Water Resource Adequacy (9/10)

    Components: Ensures water availability through long-term resource supply and demand analysis, conservation, and public education; Manages operations to provide for long-term aquifer and surface water sustainability and replenishment.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.
  • Stakeholder Understanding and Support (10/10)

    Components: Engenders understanding and support from oversight bodies, community and watershed interests, and regulatory bodies for service levels, rate structures, operating budgets, capital improvement programs, and risk management.
  • Please enter a value between 1 and 5.
  • Please list at least three examples to support this attribute.